If you have a problem with one of our games, need more information about bonuses, or have any casino-related issue, please first try our online customer service available 24/7/365.

Some questions and problems are quite common (and easily solved), so please consider whether one of the following may apply to your situation:






•  If you have received a “Game Mode Error” message, simply refresh the screen or close your browser and re-log into the casino.

The “Game Mode Error” happens when the casino “times out” and is a security measure designed to protect player accounts.

•  Deposits made by wire transfer typically take three to five (3-5) business days to be processed.

•  Withdrawals cannot be made directly to a Visa, MasterCard, or American Express credit card.
You may consider some method of alternative electronic payment, of which Silver Bets offers many.

•  The minimum requirements for Silver Bets’ software are: Pentium 133Mhz; 8 MB of hard disk space; 16 MB of RAM; and Windows 98, 2000, ME, XP, NT or Vista operating systems.
Please check your settings.

•  Problems with viewing the casino and/or games may be due to screen resolution.
For best results, set screen resolution to 800 X 600 or higher and the screen colors to “High Color.”

If you experience a problem with login, payment/withdrawal, or have specific questions not answerable by our customer service representatives, please email us at support@SilverBetsCasino.com and be sure to explain the problem with as many details as possible.

Your question should be answered within 1-2 business days.